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HP Selling HP Supplies 2020 Sample Questions:

1. Which program offers free and convenient return and recycling options for empty HP and Samsung cartridges?

A) Managed Print Specialist Premier
B) Earth9ll Recycling
C) Closed-Loop Recycling
D) HP Planet Partners

2. A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?

A) Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.
B) Original HP supplies meet eco-label criteria, lowering TCO.
C) Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.
D) Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.

3. How does HP use serialization to combat the counterfeit and grey market?

A) It tracks the cartridges through the supply chain to know exactly where they are sold, curtaining grey marketing trade.
B) It monitors the products sold through MAC addresses to ensure they are sold by authorized channels.
C) It uses embedded code to determine in which regions the cartridges are sold.
D) It uses QR codes on interior and exterior packing to product partners from purchasing counterfeit and grey market products.

4. An advertising customer with offices worldwide has asked you how Original HP inks compare to the competition. How should you respond?

A) The quality of inks and ink cartridges from the competition is similar to that of remanufactured and refilled cartridges worldwide.
B) Information regarding international competitors* ink quality and page output is difficult to gather, but on average. Original HP inks outperform the competition.
C) On average, ink cartridges from the competition produce a similar amount of pages. The ink quality of Original HP ink, however, has been shown to be superior to the competition.
D) According to analyses done by Spencer Labs and Buyers Labs, Original HP ink cartridges on average produce more pages and waste fewer pages than the competition. Actual numbers vary by region.

Solutions: