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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Priority Services
B) HP Custom Contractual Services
C) HP Standard Contractual Services
D) HP Care Pack Services

2. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"

A) Accidental Damage Protection
B) HP Care Pack Services (next business day or same day)
C) Maintenance Kit replacement for printers
D) Travel Services

3. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) Printer and Accessory Installation
B) Asset Tagging
C) Offsite Repairs
D) PC Tracking and Recovery

4. What is true about HP Standard Contractual Services?

A) HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale.
B) Each HP Standard Contractual Services agreement is linked to one hardware serial number.
C) The HP Standard Contractual Services are annual services for multiple products on one agreement.
D) HP standard Contractual Services can provide special customer delivery requirements, such as project
management.

5. Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)

A) Efficient support of mobile users
B) Secure protection of sensitive data
C) Support for users with efficient escalation process
D) Removal of unplanned repair costs
E) Increased staff productivity
F) Reduced theft of computers and printers

Solutions: