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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. A Line of Business executive wants to gain their team's support for a new approach to customer service. What does a Business Model Canvas help them convey?

A) The company's current value chain
B) Best practice metrics and industry benchmarks
C) A prioritized list of current pain points
D) Target state capabilities

2. What is a gap analysis used to identify?

A) Capabilities which the customer does not have today, but needs to fulfill business goals
B) The number of connections that can be supported with the existing wireless infrastructure
C) The year-to-date over-run in a customer's IT actual spending vs. budget
D) A customer network's capacity difference vs. the highest possible with advanced technology

3. What is the recommended way to treat a current customer capability weakness?

A) Expand scope, urgently staffing a deep dive so the customer can most quickly fix the weakness
B) Use objective data to describe this gap, in a Business Capability Assessment
C) Document this in a way so the IT executive avoids criticism
D) Highlight this in the next executive briefing, to get credit for finding out gaps

4. A reference model provides value through which two features? (Choose two.)

A) Diverse vocabulary to describe different situations
B) Structured approach to aligning business and IT
C) Case examples across industry verticals
D) Mapping of issues to specific steps in a process flow diagram
E) Standard set of documentation

5. Which two are parts of an implementation strategy? (Choose two.)

A) Troubleshooting tips for server installation
B) Refinement and validation of dependencies
C) Criteria for selection of tools to document documenting operating processes
D) Identification of business constraints
E) Analysis of available networking bandwidth

Solutions: