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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

Question 1

What are two ways management can assist employees' focus in a just-in-time (JIT) processing environment?
Choose 2 answers

A. Separate the cultures in the organization so there will be no conflicts
B. Develop an incentive system to reward workers for their efforts
C. Require workers to use free time to do quality control charting
D. Ensure that workers receive multifunctional training

Question 2

Which capacity planning measurement tells how much capacity a company is using?

A. Effective capacity
B. Design capacity
C. Capacity utilization
D. Capacity focus

Question 3

A company manufactures and distributes its own products.
When should the company consider outsourcing its distribution?

A. When the company's distribution costs are the lowest in the industry
B. When the company can no longer accurately forecast its transportation costs
C. When new federal regulations give the company a competitive advantage
D. When the company determines that distribution is no longer a core function

Question 4

Which continuous improvement method does Cpk measure?

A. What a process is capable of and how long it will take to conclude
B. How close one is to a target and how consistent one is with the average performance
C. The most common measurement process
D. Parts per million on the capability index

Question 5

Which two capacity measurement concepts should a firm consider when conducting a location analysis?
Choose 2 answers

A. Building employee relations
B. Proximity to sources of supply
C. Site considerations
D. Throughput time

Solutions: