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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people.
How should the design be approached?

A) Ensure all text is black to maximize readability.
B) Design a mobile-responsive solution to be used with Mobile Publisher.
C) Ensure Health Insurance Portability and Accountability Act (HIPAA) standards and guidelines are followed.
D) Optimize for color contrast-ratio and screen-reading technology.

2. A Sales team is having trouble interacting with Contact records in Sales Cloud. They cannot find the information they need, and many of the visible record fields are not relevant to sales activities. On top of that, they complain the page load time is very long.
Which approach should be recommended to improve their experience?

A) Move all unused fields to a separate section at the bottom of the page.
B) Run the Salesforce Optimizer App to identify fields not in use.
C) Implement In-App Guidance to help users focus on the most important fields.

3. A UX Designer has completed discovery, research analysis, and ideation.
How should they prepare for the next phase?

A) Create business model canvas.
B) Continue iterating.
C) Determine what to prototype.
D) Build partnerships.

4. Cloud Kicks (CK) is building a new community portal using Experience Cloud. CK's Designer is asked to provide examples of out-of-box functionality that will make for great customer enagement.
In which three Ways Could CK's customers engage?
Choose 3 answers

A) Choose personalized branding
B) Customize page layouts
C) Recognize peers with badges
D) Endorsement of skills and expertise
E) Join affinity groups

5. Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.
Which feature should be recommended?

A) Dynamic Forms
B) Process Builder
C) AppExchange Apps
D) In-App Prompts

Solutions: