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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)

A) SAP system backup
B) 7 x 24 root cause analysis
C) Ramp-up support
D) Robust Service Level Agreements (SLA)

2. What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?

A) 1 hour
B) 2 hours
C) 8 hours
D) 4 hours

3. What is SAP Solution Manager?

A) It is a robust and lean standard-based platform that enables you to develop Java and composite applications from scratch.
B) It is an application that is part of the SAP Supply Chain Management application.
C) It is a relational database system that can be used as an alternative to databases from other vendors.
D) It supports the implementation throughout the entire life-cycle from the business blueprint to the configuration to production processing.

4. When a message is directed to SAP via SAP Solution Manager, which status does the message have in the Service Desk?

A) Confirmed
B) Sent to SAP
C) Incident forwarded
D) Information to SAP

5. Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)

A) Use the customer Id.
B) Use the search filter.
C) Use wild cards.
D) Increase the numbers of search terms.

Solutions: