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IBM SureMark Printers Models 2xR and 1xR Sales Mastery Sample Questions:

1. What are two practical actions a customer could take based on information made available remotely through the printer sensor system and Remote Management Agent?

A) move printers from lanes with lower usage to wear-level their printers
B) advise the store when a worn ribbon is causing print quality problems
C) recharge the printhead to extend its life
D) advise the store that paper will need to be changed in a register soon

2. What are two eco-friendly features of the SureMark printer?

A) Better electronic magnetic shielding (EMF) reduces harmful radiation.
B) Shipping container and cushioning materials are recyclable.
C) Smaller size results in a reduced carbon footprint.
D) Metal and plastic materials are recyclable.

3. A Business Partner ordered a supply of Pearl White 2xR printers for a customer engagement. Now the customer has decided to install Iron Gray printers instead. What should the Business Partner do?

A) send the printers back to TGCS to be replaced with Iron Gray printers
B) tell the customer that they must accept the color they originally chose
C) order all new Iron Gray printers and assume another customer will eventually use the Pearl White ones
D) order Iron Gray covers only and swap them at their shop

4. Which is an ease of use feature of the SureMark printer model 2NR?

A) wall mounting option
B) audible and visual "no power" alarm
C) one hand receipt media roll loading
D) untethered check flipping mechanism

Solutions: