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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Which IBM product provides an easy-to-set-up team-based content-sharing solution that is a quick first step along the road to a Social Business?

A) IBM Lotus Quickr
B) IBM FileNet
C) IBM Lotus Symphony
D) IBM Lotus Protector

2. Which of the following is NOT a part of the change that is happening to an organization's business network?

A) Employees are using social media, including at work
B) Consumers' opinions and ratings are leading how a product is branded
C) Employees prefer working in cubicles
D) Competitors are using social media, including crowd-sourcing for new ideas

3. Successful Social Businesses use which tool to be more nimble in discovering trends, predicting outcomes, and providing insight into consumer behavior patterns?

A) eCommerce checkout carts
B) Online Forms
C) Telemarketing surveys
D) Social Analytics

4. Which IBM product increases the speed of social businesses, and can be considered as the action behind social businesses, making them more nimble?

A) IBM Lotus Symphony
B) IBM Lotus Organizer
C) IBM Sametime
D) IBM Rational Application Developer

5. What is another characteristic of a Social Business other than being engaging and nimble?

A) Transparent
B) Technically strong
C) Informal
D) Has a strong presence in the Internet

Solutions: