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IBM Tivoli Automation Sales Mastery Test v4 Sample Questions:

1. What are some typical KPIs (Key Performance Indicators) that a business might want to track in a Business Service Management application?

A) Both A & C
B) Annual Billable utilization/Profit per project/Average lengths of assignments
C) Transaction time/Mean Time to Repair/Return of Assets
D) Some commonly used KPIs include: Are orders being processed, User Transaction Rate, How many Service Desk Tickets are currently open, What is my shipping backlog, How much revenue are my ATM's generating, What is the wait queue on my call center help desk?

2. What customer pain does Tivoli consolidated operation solutions address?

A) Fault management
B) Both B & D
C) Event Management
D) Network reduction
E) Software consolidation

3. What is ISDM?

A) A software only solution.
B) A hardware solution.
C) None of the above.
D) Part of TSAM.

Solutions: