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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. A Level 1 support professional would like to be kept informed of product-specific news or updated support content, such as publications, hints and tips, technical notes, product flashes (alerts)and downloads, and drivers. What is the advantage of the My Support webpage?
The information:

A) can be animated like a Power Point presentation.
B) can be refreshed to always show current information.
C) will be translated to the National Language.
D) can be personalized.

2. Which command should be used within RETAIN to find the archived Problem Management Record (PMR) 12340.130,702?

A) N;RTA/1/A;12340B130C702
B) N;RS4/1/A;12340B130C702
C) N;RS4/1/P;12340 B130C702
D) N;RTA/1/P;12340B130C702

3. AnL1 support professional has receivedaProblem Management Record (PMR), and identified an Authorized Program Analysis Report (APAR). The APAR has recently been raised and a test fix is available from Level 3. The L1 support professional has guided the customer through downloading this temporary fix.
How should the L1 support professional update the PMR?
Code a Service Given (SG) for:

A) Codedefect.
B) Installassistance for an APAR or Program Temporary Fix (PTF).
C) fixtest given.
D) Circumventiongiven.

4. A customer has phoned in and asked for the Severity of their Problem Management Record (PMR) to be changed, because it is now severely impacting their business. According to the Software Support Handbook, to what Severity should the L1 support professional change the PMR?

A) 2
B) 4
C) 3
D) 1

5. Which of the required fields in a Design Change Request (DCR) has the most influence on the decision whether a requested functionality will be added to a product?

A) Description
B) IBM business justification
C) Priority
D) Requested Completion Date

Solutions: