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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?

A) IBM Tivoli Application Dependency and Discovery Manager
B) IBM Tivoli License Compliance Manager
C) IBM Tivoli Provisioning Manager
D) IBM Tivoli Usage and Accounting Manager

2. What is one aspect of the environment that is important for sizing an IT service management solution?

A) IT processes in use
B) IT staff certifications
C) quantity of people involved in the service management processes
D) types of security protocols in use

3. What are two benefits that an IT asset management solution can provide? (Choose two.)

A) Reduce total cost of ownership
B) Faster software provisioning
C) Real-time asset monitoring
D) Increase asset functionality
E) Increase productivity

4. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) electronic audit records and electronic signatures
B) control and audit of all hardware assets installations, moves, additions, and changes
C) ITIL v3 aligned process workflows
D) A federated configuration management system

5. Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)

A) Tivoli User Group Web page
B) IBM Tivoli Forums
C) IBM Support Web page
D) IBM DeveloperWorks wikis
E) Tivoli Field Guides

Solutions: