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IBM Information Management Front End Tools and Processes Sample Questions:

1. If the OneTeam format alter is 1654 for your geography. What would be the command to report FA 1654 on a PMR managed by RETAIN?

A) type format alter and insert1654
B) type fa and fill in the format alter number with 1654
C) type p;1654
D) typefa 1654

2. What should be done to ensure good communication inside the Front End teams and for Front End to Back End communications?

A) As soon as you are in the office, make sure that you tell everyone you are available now.
B) Make sure that Bluepages is always up to date with current contact information.
C) Make sure, all people have your mobile phone number, to contact you any time.
D) Before transferring a PMR to the Back Endalways check with your development contact, whether it is ok.

3. A FrontEnd engineer has been waiting to receive documentation from a customer regarding their open PMR. Which service given code is used once the documentation has been received?

A) R9
B) W9
C) 39
D) 99

4. What is the total time a OneTeam Severity 1 PMR should be worked before passing to the BackEnd?

A) 1 hour
B) 3 business days
C) 5 business days
D) 4 hours

Solutions: