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Apple OS X Support Essentials 10.9 Sample Questions:

1. Where are application preferences stored?

A) Spotlight metadata index databases are stored at the root of every volume in a /.Spotlight-V100 folder. However, a Legacy FileVault user's database is stored in his encrypted home folder. And the Mail application maintains its own database in each user's home folder at ~/Library/Mail/V2/MailData/Envelope Index. Spotlight plug-ins can be located in any of the Library folders in a folder named Spotlight.
B) The locked file flag prevents anyone, including the item's owner, from editing an item. Only the item's owner can unlock the item to then allow modification.
C) Code-signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.
D) Application preferences are almost always stored in the user's Library folder in the~/Library/Preferences folder. Newer sandboxed applications must always store their preferencesin a ~/Library/Containers/<Bundle ID>/Data/Library/Preferences folder, where "<Bundle ID>"is the unique bundle identifier for the application.

2. In Network preferences, all network service interfaces with a green status indicator are
being used for network activities. However, again, all network traffic that isn't better handled via a local connection is sent to the primary network service interface. The primary network service interface is the top most active interface in the listing.

A) In Network preferences, how can you tell which interface is currently being used for network activities?
B) How can you verify basic connectivity to another network host?
C) How can an OS X system automatically connect to a Wi-Fi network?
D) Which five network file services can you connect to from the Finder's Connect to Server dialog?

3. Code-signed items include a digital signature that the system canuse to verify the authenticityand integrity of the application or process and its resources.

A) What are the advantages of code signing?
B) Which applications can manage document locking?
C) What does OS X use bundles or packages for?
D) What are account attributes?

4. How can you identify the MAC addresses for all the Mac computer's network interfaces?

A) The network service order list is used to determine the primary network service interface if there is more than one active service. All network traffic that isn't better handled via local connection to an active network service interface is sent to the primary network service interface. So in most cases all WAN traffic, Internet traffic, and DNS resolution is sent through the primary network service interface.
B) Time Machine can back up to any Mac OS Extended volume or network shares hosted from Time Capsule or OS X Server.
C) The firmware initializes the Mac computer's hardware andlocates the booter file on a
system volume. The Power-On
Self-Test (POST) checks for basic hardware functionality when the Mac powers on.
D) You can identify all the MAC addresses for the Mac computer's network interfaces from the Info pane of Network Utility.

5. OS X uses built-in generic drivers based on each device class. For example, there are generic drivers for scanners and printers that can be used instead of official third-party drivers.

A) How does OS X support third-party devices without needing third-party device drivers?
B) What are some known issues that arise when connecting to network file services?
C) How does OS X use dynamic network service discovery protocols to access network services?
D) How does network service order affect network connectivity?

Solutions: