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Apple Macintosh Service Certification Sample Questions:

1. You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom cover?

A) Your hands, no tools are required for this procedure
B) Putty knife
C) Mac mini (Mid 2010) Logic Board Removal Tool
D) Philips #00 screwdriver

2. After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?

A) Apple's warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.
B) Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.
C) Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.
D) You're right, Apple's warranty does cover this kind of accidental damage, so the repair will be free.

3. You must provide your identity when you use Apple's Business Conduct Helpline. You may not contact the Helpline anonymously.

A) False
B) True

4. What step is required before upgrading the RAM in a Mac Pro (Early 2009)?

A) Remove the front inlet fan assembly.
B) Remove the processor tray.
C) Remove the Optical Drive and Carrier.
D) Remove the hard drive carriers.

5. Where is the best place for a customer to look for information about locating her Mac's serial number?

A) Downloads
B) User's manual
C) Service News
D) Discussions

Solutions: