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Apple OS X Yosemite Troubleshooting Sample Questions:

1. Bradley has installed OS X on his Mac and would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

A) In the Utilities folder on the startup disk.
B) In the Utilities menu when booted to OS X Recovery.
C) In the Security & Privacy pane in System Preferences.
D) In the Applications folder on the startup disk.

2. An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?

A) Start the iMac to OS X Recovery, open Terminal, and use it to delete all login items.
B) Hold the Shift key at start up to Safe Boot.
C) Hold Command-S to enter single-user mode, then mo
D) Start the iMac to OS X Recovery and reinstall OS X

3. Andrew has updated his iPhone 4s to iOS 8. He has set a passcode and signed in to iCIoud. Andrew is trying to Handoff an email from his Mac to his iPhone. Andrew's Mac is running OS X Yosemite and Bluetooth is on. Why is the Mail app not appearing in the corner of the iPhone lock screen?

A) The devices are not on the same Wi-Fi network.
B) The passcode is preventing Mail from completing Handoff.
C) The iPhone 4s does not support Handoff.
D) The devices are not paired.

4. Jim purchased an app from the Mac App Store with his iMac at home and would now like to use it while traveling with his MacBook Pro. How can he easily accomplish this goal?

A) Use Back to My Mac screen sharing to use the app on the iMac.
B) He must purchase the application again on the Mac A pp Store to install on the MacBook Pro.
C) Open iTunes, click on "Purchased on the Mac App Store" in the Store, then install the app.
D) Sign in to his account in the Mac App Store, click Purchases, and then install the app.

5. DRAG DROP
The Mac will emit tones at startup if the machine is not passing initial tests. Match the correct tone to the symptom.
Drag the Tone from the left column to the gray box next to the Symptom in the right column.

Solutions: