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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which two keyboard shortcuts can be modified?

A) OK
B) Cancel
C) Create Service Request
D) Save and Close
E) Save and Continue

2. You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A) Make them available to external users by giving them access to the internal "My Knowledge" page.
B) Make them available to employees and agents via My Knowledge.
C) Make them available externally to customers via My Digital Customer Service (DCS).
D) Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
E) Make them available internally to agents as part of the Service Request Knowledge Panel.

3. Which two are true characteristics about the lifecycle of a service request?

A) "Customer working" is one of the five seeded status types.
B) Users can reopen a service request when the status is set to "Closed".
C) If required, users can manually set the "Closed" status for a service request.
D) Users can reopen a service request when the status is set to "Resolved".
E) "Closed" status is set by an automatic job after a specified number of days.

4. Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A) Objects
B) Roles and privileges
C) Exports
D) Object workflow
E) Icons
F) Reports
G) Fields
H) Themes

5. Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A) Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
B) The configured frequency to retrieve emails is too long.
C) An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
D) Incoming messages have a custom filter.

Solutions: