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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Three key attributes to focus on for designing for reputation and risk management are: have a plan, be proactive and fast, and __________________.

A) limit access to social media site by employees and partners
B) be transparent with two-way dialog
C) ensure that strategies are pushed down into the organization
D) do not respond to negative statements in social media sites

2. Which feature of IBM Sametime is an example of a more nimble responsiveness in IBM Lotus Notes?

A) Standards-based APIs
B) Broad support of industry leading vendors
C) The ability to see the sender of an e-mail is online right from your inbox and chat right away
D) Rich-text support in chat

3. Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?

A) People don't add to the shareholder value, only profits do.
B) What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble
C) Machines are more reliable than people.
D) Your people are costing you too much money. Let me show you how to replace them with computers.

4. What capability allows for more than one person to create and update a site that contains helpful information like a FAQ (Frequently Asked Question) in IBM Connections?

A) Journals
B) Forums
C) Blogs
D) Wikis

5. When successful social businesses analyze their social data, what important areas should they search for?

A) Published patents in their industry
B) Past stock prices of their competitors
C) Press releases from associated industries
D) Trends in evolving topics

Solutions: