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IBM Exceptional Web Experience Sales Mastery Test v1 Sample Questions:

1. What is the IBM Customer ExperienceSuite?

A) IBM's premiere support website.
B) One of the new Industry Templates for WebSphere Portal.
C) A training session at IBM Customer Briefing Centers that showcases WebSphere Portal's capabilities.
D) WebSphere Portal's top lead-with offering to help organizations create customer-facing online experiences that are highly engaging, personalized and differentiated.

2. At a high level, WebSphere Portal allows you to_____________.

A) defragment unbuffered sectors, optimize disk storage, integrate RAID devices
B) integrate content, applications and processes; reach out to a wide variety of devices, and engage users so they can create, target, socialize, optimize and realize.
C) create pivot tables, summarize column data, paste across multiple cells
D) color sample across images, retouch blurry photos, create freehand mask selections

3. What is a suggested sales tactic to use when a customer requests a specific point solutionfor their environment, like "just need an iPhone app for my website, that's all"?

A) Refer them to Apple's website.
B) Invite your technical architect to tell them about developing iPhone apps.
C) Start lowering the price of your services and software bid.
D) Show them a demo of all the possibilities that an Exceptional Web Experience can offer them.

4. Which approach does IBM recommend for customers in deliveringtheir Exceptional Web Experience to mobile devices?

A) Native only - develop a new app to make use of each new phone's native features
B) Browser based web applications -- use device browser to display content
C) Hybrid - use both web and native components to use native device features and utilize the browser interface to deliver content
D) Develop only for iPhone since it is the market leader

5. What is Project Northstar?

A) The ability to display information from widgets and feeds to combine on a screen
B) Program to redirect customers' Microsoft licensing fees to IBM Collaboration Solutions products
C) WebSphere Portal's future product vision for leveragingkey technologies to enhance the Exceptional Web Experience
D) One of the new Industry Templates for WebSphere Portal

Solutions: