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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answer to this question.

A) The define exceptions steps is disabled.
B) More than one set of territory rules become active.
C) Additional fields become available for territory determination.
D) The system uses the first rule that applies when making territory assignments.

2. You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?

A) Alternating
B) Absolute
C) Cyclical
D) Fixed

3. You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A) Individual customers
B) Parents
C) Accounts
D) Competitors

4. What is the difference between a business user and an employee? Note: There are 2 correct answers to this question.

A) Business users can be created using the data migration template; employees cannot
B) Business users can be assigned access rights and business roles; employees cannot
C) Employees need to be assigned directly to the organizational structure; business users fo not
D) Employees can be assigned access rights and business roles: business users cannot

5. Which field do you use when allowing resource planning of service ticket items?

A) Demand relevant
B) Dispatch relevant
C) Scheduling relevant
D) Resource relevant

Solutions: